Escort - The Radar and Laser Experts

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FAQs

 

Product Questions

What is the Best Radar Detector from Escort?

The best radar detector is the model that will provide you with the features that specifically match your individual driving needs. Only ESCORT® provides multiple award winning solutions, the best radar detector, for specific individual needs. If you need absolute maximum performance, the best radar detector available is the ESCORT RedLine long range radar and laser detector. For the latest technology and HD (High Definition) performance, the best radar detector is the PASSPORT Max2 digital DSP (digital signal processing) detector. And for all-around driving, the world's first GPS internet-ready detector, the best radar detector for you is ESCORT's PASSPORT 9500ix intelligent radar and laser detector. Finally, for drivers on the go, the best radar detector is the cordless Solo S3 - cordless convenience, corded performance. No matter which ESCORT radar detector you choose (all major industry award winners), you will drive worry free knowing that your choice is the best detector available. Drive smarter with the best - ESCORT.

What are the differences between your radar detector models?

Our current models that include the GPS module can automatically learn and block out fixed position false alarms and incorporates an updatable safety camera (red light and fixed position speed cameras) database. They can vary radar sensitivity based on your vehicle's speed, permanently Block out false alerts by location and specific frequency, and you can Mark locations in its memory to provide a reminder as you approach those locations, and other great features.

The Passport 9500ix, Passport iQ, Passport 8500 X50 and the Smart Radar have similar detection range. While range depends on environmental factors, under most driving conditions, the powered detectors provide significantly longer range on K and Ka band radar than our cordless detector, the Solo S3. The cordless Solo S3 offers the best radar detection range of any cordless model on the market. Laser performance is essentially the same on all models.

The following models are not compatible with the Escort Live social networking system: Passport iQ and the Solo S3

What is the difference between a standard direct wire and a Direct Wire Smart Cord?

We offer two standard direct wire power cord options for our current models. The standard direct wire cord is 9 feet long. The Direct Wire SmartCord is 10 feet to the detector from the SmartCord Module and the SmartCord Module has 3 feet of wire to connect to power source. The SmartCord will give you a power indicator LED, radar warning light and mute switch.

Which KA band segments should I turn off on my Redline?

Band Segmentation Recommendations. RED should remain ON.

Turn RDR off. This by itself is the biggest performance boost in both response times and extreme detection range. With RDR active a weak signal has to be found on two or more consecutive sweeps before alerting to threat.

Ka1 = 33.392 - 33.704
Ka2 = 33.704 - 33.896 MPH 33.8 Ka
Ka3 = 33.886 - 34.198
Ka4 = 34.184 - 34.592
Ka5 = 34.592 - 34.808 Stalker 34.7 Ka
Ka6 = 34.806 - 35.166
Ka7 = 35.143 - 35.383
Ka8 = 35.378 - 35.618 Kustom / Decatur 35.5 ka
Ka9 = 35.595 - 35.835
Ka10 = 35.830 - 35.998


General Information

Are radar detectors legal?

Yes! Radar detectors are completely legal to use in non-commercial vehicles in 49 states. Virginia and Washington DC are the only places in the United States that currently ban radar detectors. Radar detector use in commercial vehicles has been prohibited in the U.S. since 1995 and radar detectors are also illegal in most Canadian provinces. We do not track detector regulations in other countries.

The Federal Motor Carrier Safety Administration (FMCSA) provides these definitions for commercial vehicles:
Commercial motor vehicle (CMV) means a motor vehicle or combination of motor vehicles used in commerce to transport passengers or property if the motor vehicle-
(a) Has a gross combination weight rating of 11,794 kilograms or more (26,001 pounds or more) inclusive of a towed unit(s) with a gross vehicle weight rating of more than 4,536 kilograms (10,000 pounds); or
(b) Has a gross vehicle weight rating of 11,794 or more kilograms (26,001 pounds or more); or
(c) Is designed to transport 16 or more passengers, including the driver; or
(d) Is of any size and is used in the transportation of hazardous materials as defined in this section (49 U.S.C. 5103).

Gross combination weight rating (GCWR) means the value specified by the manufacturer as the loaded weight of a combination (articulated) vehicle. In the absence of a value specified by the manufacturer, GCWR will be determined by adding the GVWR of the power unit and the total weight of the towed unit and any load thereon.

Gross vehicle weight rating (GVWR) means the value specified by the manufacturer as the loaded weight of a single vehicle.

Are Radar Jammers Legal?

Radar jamming is illegal in every state, and is a FCC violation. With radar jammers there is a simple rule of thumb: if it works it is illegal, if it is legal it doesn't work. We do make Laser Shifters that can be installed in your vehicle to detect and block laser (LIDAR as it is known). See our Laser Pro system product page for more details.

Where should I mount my detector?

The rule of thumb for RADAR is the higher the better, but for LASER the lower the better. Laser is more difficult to detect than radar. Therefore it is recommended to mount the detector lower on the windshield of most vehicles. With that said, as far as positioning, you want to give the detector a clear view of the road both front and rear. Avoid placing behind the tinting at the top of most windows, behind parking stickers, wiper blades, or anything similar that will obstruct the detector's window or lens.

Can I mount my radar detector on my sun visor?

We generally do not recommend mounting detectors on the sun visor because the dark tint at the top of most windshields significantly reduces laser detection range, and the GPS-powered features of the Passport 9500i will not function if satellite reception is blocked. So, we do not include a visor mount as a standard accessory. While not recommended, we do offer an optional visor mount for some model that can be seen by clicking this visor clip link.

As a rule of thumb, a lower detector mounting position is better for laser and a higher position is better for radar. But, in most vehicles, the difference in height between the top and bottom of the windshield is not enough to make any perceptible difference in radar reception.

Do window treatments affect performance?

Windows with color tinting will primarily affect laser performance and will reduce the range for alerts. Standard tinting at the top of the window should also be avoided as this will reduce laser performance. Windshields that are treated with metal particles will also affect radar performance and GPS satellite communications significantly. In most cases there is a small area of the window that is not treated for garage door openers, toll booth EZ Passes and radar detectors. See vehicle owners manual or dealer for details. Windows that have an anti-lacerative coating will not affect performance, but the suction cups might mar the coating.

Should I be concerned about radar detector detectors?

U.S. non-commercial drivers should not be concerned at all unless you drive in Virginia or Washington DC. If you do drive in either of those places, are a commercial driver, or drive in Canada, please note that while all of our current detector models are immune to the VG-2 radar detector detector (RDD), all of our radar detectors except the RedLine and Passport 9500ci can be detected by a newer RDD named Spectre.

Do you have a list of unauthorized resellers?

Through customer feedback we have compiled a list of Unauthorized Resellers. You can view this list here: https://www.escortradar.com/unauthorized-list.php
If you are having doubts about the retailer in question please contact our sales team at 800-964-3138 to order factory direct.

What is POP?

With POP mode the radar emits a short burst of microwaves, quickly measuring the vehicle's speed. The radar then goes immediately into standby and displays the target's speed for a couple of seconds. The officers are instructed to obtain a tracking history of a speed violator by operating the radar in normal transmit mode after determining with POP mode that the vehicle is speeding. This is because most radar case law is based on tracing a vehicle in normal radar operation. The information obtained in POP mode is accurate, but may not be supported by case law in court.

What is TSR?

TSR is our proprietary solution for traffic flow monitoring systems now being used in limited cities to monitor the flow of traffic in and out of major highways and arteries. While this is not used to clock the speed of vehicles, it uses a variation of radar bands that can cause unwanted false radar alerts. Traffic Sensor Rejection software will eliminate most of these annoying false alerts. For a list of areas using these traffic monitoring systems, please use the following link:
http://www.speedinfo.com/04roads/roads-page01.html

Do they use TSR around me?

For a list of cities where TSR will eliminate false traffic flow signals, please visit the following link:
http://www.speedinfo.com/04roads/roads-page01.html

How do I install my Direct Wire?

If unfamiliar with 12 volt installations we STRONGLY SUGGEST you have this product installed by professional, authorized installers. The Black ground wire is fitted with a lug to allow it to be installed under any grounded screw. The red striped wire for +12 volts is fitted with an insulated 1/4" male spade lug. We also have supplied a special 3M connector that allows you to tap into an existing wire in your vehicle. This connector can be used only with wire gauges 14 through 18.

How do I install my Pigtail Direct Wire?

If unfamiliar with 12 volt installations we STRONGLY SUGGEST you have this product installed by professional, authorized installers. First set your voltmeter to the continuity setting and follow safety precautions. Find a good ground on the car. Put the black probe on that ground, and touch the back of each exposed wire connector in the mirror harness with the red probe. For each wire that beeps, that means that wire is grounded. Turn the ignition to the ON position, then back to off, and make sure it beeps regardless of ignition position.

Put the voltmeter into VDC mode, to measure DC volts, turn the ignition to the on position. Put the black probe on the ground wire you found earlier using the above procedure. Touch each of the wires in that harness with the red probe, and note which one(s) gives you +12-14 volts, turn the ignition off to verify that the volt readings go down to zero or close to zero. That should define which two ports in that harness into which you would plug the wiretap.

Can I use an earphone or a speaker with this device?

The internal speaker in most Escort detectors will mute when using our MONO ear-bud or third party audio device. You can connect external audio devices as long as it utilizes a MONO male connection. (The Passport Max, Passport Max2 and the new Passport use a stereo output jack.) Attaching a STEREO connection can damage the detector's audio circuit as it is built only for MONO output. To use a stereo jack connector we recommend using our Ground Loop Isolator (GLI):
https://www.escortradar.com/store/motorcycle-adapter.html

Is the detector undetectable to the Spectre RDD detector-detector?

Please note that while all of our current detectors are immune to the VG-2 radar detector-detector (RDD), there is a newer RDD named Spectre that can detect most radar detectors currently on the market. Recently, we were able to incorporate stealth operation into our new 9500ci remote installed system and our Redline. Independent tests have confirmed these models are undetectable by all RDD's.

Where is laser shifting illegal?

We are not legal experts but there is a site that collects legal issues for laser shifting. Please see the following link for more details:
http://www.guysoflidar.com/usa-laser-jammer-laws.html

My detector does not warn me of Speed Signs.

The neighborhood signs are not used to issue traffic citations. As a result, they are not required to calibrate these portable systems, and they will eventually "drift" out of calibration from the FCC authorized frequencies. Our detectors have always been great at filtering out non-police frequencies to reduce the number of false alerts. If your detector alerts to most stationary sources like grocery/convenience stores with automatic door openers and after-hours security systems, your detector is working fine and is not in need of repair based on this experience.

My detector did not warn me about an officer using laser.

It is difficult to explain every situation our customers will encounter. Unlike traffic radar, Laser can only be used in the "instant on" mode. The officer can "aim" the gun all day, but until they physically pull the trigger to clock the target vehicle, there is nothing to pick up. Laser is not actually laser, but infrared light. Using laser, the police have a maximum capture range of about 1800 to 2000 feet. At this distance, the Infrared beam has spread of 2 to 3 feet in diameter. They aim at your headlights or your front license plate area. Thus a detector mounted in the windshield mat not be able to see such a small Infrared signal.

To combat this new threat we have developed the Laser ShifterPro system. With our new shifter system installed into your vehicle you will not only be alerted to the LIDAR threat in your area, but the Laser Pro can stop the LIDAR gun from acquiring your vehicle's speed.

Why does my 9500ix show a different speed than my vehicle's speedometer?

The 9500ix uses GPS satellite signals to determine your speed. This is a very accurate method of measuring your speed as long as the 9500ix has a clear view of the sky.

Your speedometer on the other hand uses tire rotation speed to measure vehicle speed. Anything that changes the diameter of your tires from OEM/factory will effect the speedometer speed reading. This includes tire wear or non-OEM size wheels/tires being installed on your vehicle.

Why does my Dodge pickup truck get a laser warning when I rapidly accelerate?

Issue: Some customers with Dodge pickup trucks get a laser warning with rapid acceleration.

There are two known things that can cause this:
a) Noisy 12V DC line.
b) Radiated signal from truck that is coupling onto the front/rear shifter wires.
c) In some cases we have seen that both 1 & 2 apply.

Recommended Course of action:

The first step is to determine whether the issues is coming from a noisy DC line or whether a truck generated Rf signal is being radiated onto the shifter wires.

Finding the source:

1) Isolate power from the vehicle - This can be done with a 12V gel cell. Please make sure that both POWER and GROUND have no connection to the vehicle and are only running off of the gel cell. Re-test with rapid acceleration.

2) If the unit no longer falses, then you know there is a significant source of noise in the 12v DC line. If the unit still falses, then go to step 3.

Things to try would be:

a) Re-route Power AND ground to a quieter line (FM radio lines work well if accessible) - 12 volt accessory plug would be another common option.
b) Install the Escort power filter.

3) Radiated coupling into shifter wire lines - This can almost always be solved be a re-route of the front and/or rear shifter wires.

Some things to keep in mind:

First, note on the display whether the false is coming from the Front or Rear shifters.

** Front Shifter Error - Keep shifter wires as far apart from any vehicle "modules" and pre-existing wiring as possible. If you have the wires running down the driver side of the engine compartment, move them to run along the passenger side instead. For testing purposes, lay the wires in the approximate final location and use a couple of tie wraps to secure temporarily. Use extreme caution to make sure that the wires are secure and cannot become tangled in any pulleys or belts.

** Rear Shifter Error - Several vehicles have "noisy" fuel pumps mounted in the tank. Running a shifter wire across the tank can be problematic. Run the wires down one side or another (as close to the edge as possible).

If you have been through all of the above steps and the issue still exists, keep in mind that there have been a few cases that have required a better power and ground location, and/or a power filter and rerouting of the shifter wires to finish the install. If all steps fail, the shifters will need to be sent in for inspection.


Company Policies

Does your factory warranty apply if I do not purchase directly from Escort?

Warranty does not apply to your product under any of the following conditions:

  1. The serial number has been removed or modified.
  2. Your product has been subjected to misuse or damage (including water damage, physical abuse and/or improper installation).
  3. Your product has been modified in any way.
  4. Your receipt or proof-of-purchase is from a non-authorized dealer or internet auction site including eBay, uBid, or other non-authorized resellers.
  5. You are not the original purchaser of the radar detector from an authorized dealer or did not receive it as a gift from the original purchaser of the radar detector from an authorized dealer.

Do you have a Trade-in Program?

For factory-direct phone orders, we have a trade-in program for a limited time. Our trade-in program is designed for older or competitor's models. You will get a credit toward the purchase of one of our current detectors. To setup a trade-in please call our Sales Team at 800-964-3138.

Can you ship internationally?

We do not ship outside the US. You may call to place an order be shipped to a friend in the US who can forward the package to you. We do not monitor the frequencies used in other countries, and therefore cannot guarantee our detectors will protect you from all radar and laser threats. Our detectors are designed to report use of the following radar and laser frequencies:

X-Band = 10.525 GHz +/- 25 MHz
K-Band = 24.150 GHz +/- 100 MHz
Ka-Band = 34.700 GHz +/- 1300 MHz
**Ku-Band = 13.450 GHz +/- 25 MHz
Laser is 904nm, 33 MHz bandwidth

**Note, not all detectors will detect Ku band signals. For a list of overseas distributors, please use the following link: http://www.escortradar.com/dealer-locator.php

Where can I buy in Canada?

Accessory deliveries to Canada are available for phone orders only. We do not ship units outside the US. Please use the following link for unit deliveries to Canada: https://www.escortradar.com/dealer_canada.php


Detector Tools Software

I am trying to activate my Database Subscription and it says "email and Serial Number do not match."

To activate the subscription you have to enter the email address that you originally used to register your detector. If you have changed emails since you originally registered you can update your registration. Under the product registration page select the link for the unit you intend to update and then select the link that says Click here to update your registration.

Detector Tools says my subscription is expired but I know I bought a 3 year subscription.

When you first registered your detector, you began a free 90 day trial period for camera updates. Your trial period has now expired. To activate your subscription, go to our registration page and follow the link on the right-hand column, or use the following link: https://www.escortradar.com/register/iSubupdate.asp. You will need your serial number, database subscription code, and the e-mail address you used to register your detector.

What is a DB subscription code?

When you purchase a subscription renewal, you will be emailed (and/or mailed) a DB subscription code and instructions to activate your subscription online. Once you have this code, you can go to our website and enter information (the DB code, serial number, and the e-mail address you registered the detector with using the following link:
https://www.escortradar.com/register/iSubupdate.asp.
It can take 2-6 hours to process before you can update the database. The 90 day trial subscription that comes with the detector is activated by registering your detector.

I just ordered a subscription online, but I still can't update.

It is not instantaneous. Once your order is processed and shipped, the subscription code will be e-mailed (and/or mailed) to you. Once you have that, you can go to our website and enter that code(along with the serial number and e-mail address) using the following link:
https://www.escortradar.com/register/iSubupdate.asp.
It can take from 2-6 hours to process before you can update the database.

How do I find what version of Detector Tools I have?

Look under the Options tab of Detector Tools Program.

Why are all the "user added" locations check marked in detector tools on the options tab?

The user added boxes are checked by default because typically when someone wants to remove any locations it is the user added markers. Go to the advanced tab and click "remove" to delete any of the "checked" items listed under Options for your detector.

My 9500IX will not go into USB Mode to update.

Remove all cords from the detector and then hold the MRK and BRT buttons simultaneously. While holding them down re-connect the power cord. Continue holding the buttons until USB is shown in the display.

What is the difference between Merge your data and Update your software?

"Merge your data" is used to install the latest DEFENDER™ Database through your active subscription. The update includes the most recent fixed-speed and red light camera information and speed trap locations. It will then merge your added Marked and True-locked Locations with the Defender™ Database. "Software" updates the firmware on your detector. The camera location updates are available weekly, whereas the software updates will be available from time to time, depending on your specific model.

What does this Detector Tools Error Message mean?

Unable to validate serial number:

Turn off firewalls/spam blockers, confirm active internet connection.

90 day free trial expired:

When you first register your detector, you begin a free 90 day trial period for Defender Database updates, and your trial period has expired. You can purchase a subscription renewal by using the following link: https://www.escortradar.com/store/software-subscription-accessories/

No detector connected - Please note the following:

  • Avoid using a USB cord that has a filter (identified by ones with a module in-line)
  • Passport 9500ix models that have a serial number beginning with 19 will need an outside source of power. You can use a 12 volt power adapter for the home (12v 1000ma/1amp), or a laptop with active Wi-Fi connection (taken to the car).
  • Make sure you have the most current version of Detector Tools. If not, please uninstall all older versions and delete any old zip files. Then, reinstall the latest version of Tools from our website.
  • Make sure your detector says "USB" on the screen. If this is not the case, you may need to manually put your detector into USB mode. Do this by removing all cords from the detector and then hold the MRK and BRT buttons simultaneously. While holding them down, insert the power supply. Continue holding the buttons until USB is shown in the display. Then proceed with opening the Tools program and complete Merge or Software updates.
  • Try a different USB cord.
  • Make sure you are going straight to a USB port, do not use a hub.

Download interrupted:

  • Make sure USB cord does not have a filter or try using another USB cable.
  • If using a 12 volt power adapter, make sure it is 12v and 1000ma/1amp.
  • Make sure you are using the most recent version of our Detector Tools program.
  • Check for an active internet connection

No account:

Please register your detector on our site, using the appropriate registration page.


Escort Live

Will Escort Live work with all Android phones?

While we continue to communicate and work with manufacturers and network carriers, due to the vast number of available hardware configurations some Android customers have reported features that occasionally do not operate properly or have experienced inconsistent operation when using certain brands of cell phones and/or carriers. For example, Motorola customers have stated in some instances the speed limit data may not report properly and Escort Live cords might not adequately charge phones due to their power charging requirement.

Escort Live is compatible with iPhone 5, yet some that have updated their iOS to 7 are having errors registering Escort Live. If you are a SmartCord Live user you can register on our website, instead of through the app, to register and use Escort Live with iOS7. If you are an app only user then reinstalling the app may help. Please log out of the application before uninstalling and re-installing the Live app.


Laser ShifterPro

ShifterPro Tools Help (basics, Windows 7).

Download Tools

  • Download the ShifterPro Tool zip file from the website. (We recommend saving to the desktop so it can be found easily)
  • This file is called "ShifterPro Build"
  • Find zipped folder on computer (desk top), right click on it, and choose "extract" or "extract all".
  • In next window, choose "extract"
  • The next window, you will see a "Shifter Build" file, double click
  • The next window will contain multiple files; choose "ShifterPro-Tools" (this is an application)
  • (You will have to have administrative privileges to run this file, just as you would any other .exe)
  • A new window will open, choose "run" (this is not an installation like our current tool; program will start from here)
  • Program will open
  • ** select the application file, right click it, and send it (a shortcut) to the desktop to find it easily in the future.

 border=USB to Serial Port Adapter

If there is no serial port on the PC, you will need a USB to serial port adapter. These can be purchased at a computer store (they are about $20). Most will require their own driver. Download the driver for the adapter, if required. (This will be included with the cable via disk, or accessible via a website). Follow manufacturer's directions. If this is not done, it will not be able to connect to the Tool Program. Install the driver BEFORE plugging in the USB to serial port adapter. Once it is plugged in, the driver will install to that port, and it's ready to go. (If you later connect to a different port, it may not connect. If that happens, look at device manager, for a problem icon. You may need to remove and try other ports to find the one with the driver installed.

To Update Laser ShifterPro.

To Update Laser ShifterPro (stand-alone only); you will need the USB to serial port adapter, with driver installed.

To Update Laser ShifterPro (Bridge box ONLY - USB); use a standard 2.0 or greater "Type A Male to Mini-B Male USB cable". You will also need to install the Silicon Labs CP2102 Driver found on their website at
http://www.silabs.com/products/mcu/pages/usbtouartbridgevcpdrivers.aspx

Make sure to run the proper installer for your operating system:
CP210xVCPInstaller_x86.exe for 32-bit systems
CP210xVCPInstaller_x64.exe for 64-bit systems

Update Steps (if there is a problem during the download, close tool and start over)

  • Go to our website and download the firmware file.
  • Hit "save". You will see this:

  • You can save the file as is, and it will be saved in downloads by default.
  • We suggest clicking "save as" and choose "desktop" to make it easier to find.
  • Hit "save" again.
  • Open the ShifterPro Tool.
  • Connect Interface or Bridge Box to computer via applicable cable.
  • For the stand-alone system ONLY, select appropriate COM port (at the top left).


  • To find the correct COM port, go to the device manager, and find the port that shows the device, and then choose that port number in the tool.
  • Once the correct COM port has been chosen (stand-alone only, bridge box does this automatically), click on Update Firmware.
  • Find the firmware file you just saved to the desktop, and double click on it.
  • A status bar will move across indicating the update is in progress then done.
  • To change settings on the SP, click on "Connect". (You must "disconnect to update firmware")

Miscellaneous

  • Not all settings are accessible. The stand-alone and bridge box units will be different.
  • The settings are not saved unless you click on "Upload Settings"
  • To restore factory defaults, click "Factory Default" then "Upload settings"
  • To see current settings on the ShifterPro, click "Load Settings"
  • To close communication with device for programming, click "Disconnect"


Troubleshooting

My Detector will not power up?

We can identify the root of the issue with the following troubleshooting. Do the lights on the smart cord blink or do they stay on or do they not come on at all? If they blink, then press and hold the power button on the detector for 6-8 seconds, and it should come on. If there are no cord lights, then you either need a new cord, or you should check the power port it is plugged into. If the cord lights stay lit constantly, then the detector itself needs repair.

 

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