Repair Info and Pricing

 

COVID 19 UPDATE;  Our repair teams are back in place in our West Chester and Chicago facilities.  Due to our prolonged shut-down, turn-around times for repairs are expected to be longer than usual, with a current estimate of 4-6 weeks. To set up a repair or for troubleshooting help, please call us at 800-543-1608, option 2 on the phone menu. 

Please be advised that our hold times are currently very long as we navigate through extremely high call volumes in the wake of this unprecedented event.  Your continued patience is greatly appreciated. 

**Please note; Warranty periods will be extended in the wake of the shut-down to ensure that your repair is covered. 

Thank you

*This update was posted on 7-22-20

 

 

Repair Pricing:  For in-warranty repairs, there is no charge to you, other than shipping the item(s) in.  For out of warranty repairs, please see below for general cost information.

 

  

Tier 1 repair ($39.95);

  • Covers outer case replacement, speaker replacement, software updates and other minor issues. *only 1 issue is covered at this price. For multiple issues, please consider Tier 2 or 3 repair level.
  • Tier 2 ($99.95);
    • Covers any reported internal issue
    • 90-day warranty
    • Paid return shipping
  • Tier 3 (Premium) Service ($139.95);
    • Covers any internal reported issue
    • Full inspection and testing along with any additional necessary repairs
    • Sensitivity check and calibration if necessary
    • Software updates
    • Replacement cord and mount
    • Return shipping paid
    • Full 1-year factory “bumper to bumper” warranty

Our best value!