Repair Info and Pricing

 

We apologize for the inconvenience, but due to the COVID-19 threat and state-mandated shutdown of non-essential businesses in our Ohio and Chicago locations, we cannot offer any repairs, exchanges, or refunds at the present time, and any in-progress services are currently on hold until operations can be resumed. Please check back with us in mid to late June (subject to change) for updates on the situation. Your continued patience in the matter during this emergency situation is greatly appreciated.

 

Customer Service Agents are still available, and working remotely, should you wish to speak to us.  We can be reached at 800-543-1608, option 2.  Please be advised that our hold times may be longer than usual during this unprecedented event.

 

Thank you

*This update was posted on May 21, 2020.

 

 

**Once our facility reopens, we will be happy to assist you in getting your product repaired.  Warranty periods will be extended to reflect our closure and ensure that you are covered when we reopen.  At that time, you can call us or fill out a repair request form here, which will become available once we are ready to accept repairs.  For in warranty repairs, there is no charge to you, other than shipping the item(s) in.  For out of warranty repairs, please see below for general cost information. 

Again, we greatly appreciate your patience.

 

Tier 1 repair ($39.95);

  • Covers outer case replacement, speaker replacement, software updates and other minor issues. *only 1 issue is covered at this price. For multiple issues, please consider Tier 2 or 3 repair level.
  • Tier 2 ($99.95);
    • Covers any reported internal issue
    • 90-day warranty
    • Paid return shipping
  • Tier 3 (Premium) Service ($139.95);
    • Covers any internal reported issue
    • Full inspection and testing along with any additional necessary repairs
    • Sensitivity check and calibration if necessary
    • Software updates
    • Replacement cord and mount
    • Paid shipping in and return shipping back
    • Full 1-year factory “bumper to bumper” warranty

Our best value!