To obtain service on a repairable device, please fill in and submit the Service Request Form, below.  For in warranty items, there is no charge other than for shipping the item to us.  For out of warranty services, please consult the repair options below before submitting a Service Request Form. 

 

Tier 1 repair ($39.95)

• Covers outer case replacement, speaker replacement, software updates and other minor issues. *only 1 issue is covered at this price. For multiple issues, please consider Tier 2 or 3 repair level.
• Paid return shipping

Tier 2 ($99.95)

• Covers any reported internal issue
• 90-day warranty
• Paid return shipping

Tier 3 (Premium) Service ($139.95)

• Covers any internal reported issue
• Full inspection and testing along with any additional necessary repairs
• Sensitivity check and calibration if necessary
• Software updates
• Replacement cord and mount
• Paid return shipping
• Full 1-year factory “bumper to bumper” warranty

Our best value!

 

Repair Form

In order to provide the best service to our customers, we request you fill out the following form it its entirety.  We will contact you with further instructions as soon as possible.  Our goal is to make your service experience as effortless as possible. Thank you.

Alternately, you are welcome to call us at 800-543-1608, option 2 on the menu to make arrangements.

Open Escort Repair Form